FAQ

FAQ

FAQ

We have compiled frequently asked questions below

01. General Information

QAre the baths in the guest rooms natural hot springs?
A

All of our guest rooms feature a private open-air hot spring bath. You can enjoy the soothing hot spring waters 24 hours a day at your leisure.

QWhich rooms offer the best view?
A

All of our guest rooms offer an ocean view.

02. Guest Rooms

QCan I add dinner on the day of my stay?
A

We do not accept same-day dinner additions.
If you wish to add dinner to your stay, please contact us by 6:00 PM two days prior to your arrival.

QAre high chairs available in the restaurant?
A

Yes, children's high chairs are available. As quantities are limited, please inquire in advance.

QIs room service or in-room dining available instead of dining at the restaurant?
A

We regret that room service is not available. Meals are served as Japanese course menus at the dining facility. Private dining rooms are also available; however, as capacity is limited, we kindly ask that you make your request as early as possible.

QDo you accommodate gluten-free or vegetarian dietary preferences?
A

While we may not be able to accommodate all requests fully, we are able to adjust certain dishes. Please contact us via phone or email at least two weeks prior to your arrival date to discuss your options.

03. Dining

QWhat are the accommodation rates for children?
A

[Eligible Room Types]
- Ocean View Open-Air Double:
Available for guests junior high school age and older.
- Ocean View Open-Air Superior, Ocean View Open-Air Panoramic Deluxe:
Available for elementary school students (ages 6 and older) and above.
- Ocean View Open-Air Family Deluxe:
Available for guests of all ages. Capacity: 4 guests (children under 3 sleeping in existing bedding are not counted toward room capacity).
*In all cases, at least one adult aged 18 or older must stay per room.

[Accommodation Rates]
・Junior high school students and above: Adult rate
・Elementary school children (Ages 6+):
- Meal-inclusive plan (same meal as adults): 100% of adult rate
- Meal-inclusive plan (children's meal): 70% of adult rate
- Room-only plan: 100% of adult rate
・Young children (Ages 3-5, pre-school): 30% of adult rate
・Infants (Under 3 years old): 10% of adult rate (sleeping in existing bedding, without extra bedding)

QCan you assist with special arrangements for a birthday or anniversary?
A

We would be delighted to assist with arrangements for cakes or flowers. As our hotel is located on a remote island, kindly inform us at least one week prior to your stay.

04. Reservations & Policies

QCan you arrange a taxi for us?
A

Yes, we would be delighted to arrange a taxi for you. Please contact us in advance by phone, or request assistance at reception.

QDo you offer a shuttle service?
A

We do not offer a shuttle service. However, we would be pleased to arrange a taxi for your transportation needs.

05. Check-in & Check-out

QAre non-feather bedding options available?
A

We can prepare polyester duvets for your stay.
As quantities are limited, please kindly inform us when making your reservation.

06. Services

QDo you accept credit cards and electronic payment methods?
A

We accept major credit cards and PayPay.

QWhat should I do if I am arriving late for check-in?
A

Kindly inform us in advance if you expect to arrive after 6:00 PM.

View all questions (31)
01. General Information5
QAre the baths in the guest rooms natural hot springs?
A

All of our guest rooms feature a private open-air hot spring bath. You can enjoy the soothing hot spring waters 24 hours a day at your leisure.

QIs Wi-Fi available?
A

Complimentary Wi-Fi is available for all guests throughout the hotel.

QWhich rooms offer the best view?
A

All of our guest rooms offer an ocean view.

QIs room service available?
A

Please note that we do not offer room service. We kindly ask for your understanding.

QIs smoking permitted in the guest rooms?
A

To maintain a healthy, smoke-free environment, Goto Retreat ray is entirely non-smoking throughout the property.

02. Guest Rooms10
QCan I add dinner on the day of my stay?
A

We do not accept same-day dinner additions.
If you wish to add dinner to your stay, please contact us by 6:00 PM two days prior to your arrival.

QIs there a dress code for the restaurant?
A

The dress code for our restaurant is casual. While you are welcome to enjoy your meal in a relaxed setting, we kindly request that you refrain from wearing the bathrobes or room wear provided in the guest rooms.

QMay I bring my own alcoholic beverages to the restaurant?
A

You are welcome to bring your own alcoholic beverages.
A corkage fee of JPY 3,300 per wine bottle and JPY 6,600 per bottle of spirits or liqueurs will apply.

QAre à la carte options available for meals?
A

We do not offer à la carte dishes.
Meals are served as Japanese course menus.

QCan you accommodate food allergies?
A

Please note that same-day requests or adjustments to seasonings may be difficult to accommodate. Kindly contact us by phone or email at least one week prior to your stay to discuss your dietary requirements.

QAre high chairs available in the restaurant?
A

Yes, children's high chairs are available. As quantities are limited, please inquire in advance.

QIs room service or in-room dining available instead of dining at the restaurant?
A

We regret that room service is not available. Meals are served as Japanese course menus at the dining facility. Private dining rooms are also available; however, as capacity is limited, we kindly ask that you make your request as early as possible.

QDo you cater to Halal or Kosher dietary requirements?
A

While we may not be able to accommodate all requests fully, we are able to adjust certain dishes. Please contact us via phone or email at least two weeks prior to your arrival date to discuss your options.

QDo you accommodate gluten-free or vegetarian dietary preferences?
A

While we may not be able to accommodate all requests fully, we are able to adjust certain dishes. Please contact us via phone or email at least two weeks prior to your arrival date to discuss your options.

QCould you please inform me of the meal times?
A

Dinner is served at either 17:30 or 19:45 (*seating times may vary during off-peak seasons). Breakfast is available from 07:30 to 10:00 (last order at 09:00). If you have a preferred time, please contact us in advance.

03. Dining3
QWhat are the accommodation rates for children?
A

[Eligible Room Types]
- Ocean View Open-Air Double:
Available for guests junior high school age and older.
- Ocean View Open-Air Superior, Ocean View Open-Air Panoramic Deluxe:
Available for elementary school students (ages 6 and older) and above.
- Ocean View Open-Air Family Deluxe:
Available for guests of all ages. Capacity: 4 guests (children under 3 sleeping in existing bedding are not counted toward room capacity).
*In all cases, at least one adult aged 18 or older must stay per room.

[Accommodation Rates]
・Junior high school students and above: Adult rate
・Elementary school children (Ages 6+):
- Meal-inclusive plan (same meal as adults): 100% of adult rate
- Meal-inclusive plan (children's meal): 70% of adult rate
- Room-only plan: 100% of adult rate
・Young children (Ages 3-5, pre-school): 30% of adult rate
・Infants (Under 3 years old): 10% of adult rate (sleeping in existing bedding, without extra bedding)

QHow far in advance can I make a room reservation?
A

For direct reservations with the hotel, bookings open on the 1st of each month for stays through the end of the month eight months in advance.

When booking through travel agencies, availability periods vary by agency.

QCan you assist with special arrangements for a birthday or anniversary?
A

We would be delighted to assist with arrangements for cakes or flowers. As our hotel is located on a remote island, kindly inform us at least one week prior to your stay.

04. Reservations & Policies3
QCan you arrange a taxi for us?
A

Yes, we would be delighted to arrange a taxi for you. Please contact us in advance by phone, or request assistance at reception.

QIs parking available at the hotel?
A

Parking for 20 vehicles is available directly in front of the main entrance. This includes 1 priority space for guests with disabilities and 2 EV charging spaces (all complimentary).

QDo you offer a shuttle service?
A

We do not offer a shuttle service. However, we would be pleased to arrange a taxi for your transportation needs.

05. Check-in & Check-out7
QAre non-feather bedding options available?
A

We can prepare polyester duvets for your stay.
As quantities are limited, please kindly inform us when making your reservation.

QCan I use the spa without staying at the hotel?
A

Both our restaurant and spa are available for non-staying guests by reservation. While prior booking is recommended, availability may remain for the previous day or same day, so please feel free to contact us. Kindly note that we may not be able to accommodate your request depending on reservation status.

QDo you offer laundry service?
A

Please note that we do not offer laundry services. We kindly ask for your understanding.

QIs the hotel barrier-free / accessible?
A

One room in our Ocean View Open-Air Panoramic Deluxe category is barrier-free. Please feel free to contact us if you have any questions or concerns.

QIs there a public bath?
A

We regret to inform you that we do not have a public bath.

QAre DVD and Blu-ray players available for rental?
A

We offer player rentals. Kindly bring your own DVDs or Blu-ray discs to enjoy.

QAre there televisions in the guest rooms?
A

Televisions are provided in all guest rooms. The sizes are as follows:
Ocean View Open-Air Semi-Double: 40-inch
All other rooms: 65-inch

06. Services3
QDo you accept credit cards and electronic payment methods?
A

We accept major credit cards and PayPay.

QCan I send my luggage to the hotel before my arrival?
A

Yes, we are pleased to receive and hold your luggage. Please ensure that your check-in date and full name are clearly noted on the shipping label.

QWhat should I do if I am arriving late for check-in?
A

Kindly inform us in advance if you expect to arrive after 6:00 PM.