FAQ2024-08-13T19:53:18+09:00

FAQ

FAQ

FAQ

Frequently asked questions are listed below

Can I add dinner on the same day?2024-08-13T19:58:48+09:00

We do not accept additions on the day of your stay.
If you wish to add dinner, please contact us by 6:00 p.m. two days prior to your stay.

Please let me know the time of your meal.2024-08-13T19:58:48+09:00

Dinner 17:45-22:00 (last entry 19:45) Breakfast 7:00-10:00 (LO 9:00) *If the restaurant is crowded, dinner will be served in two parts (17:45/19:45). Please inquire in advance if you have a preferred time.

Is the bath in your room a hot spring?2024-08-13T19:58:48+09:00

Unfortunately, it is not a hot spring.

Can I use Wi-Fi?2024-08-13T19:58:48+09:00

Free Wi-Fi for guests is available throughout the hotel.

Can I smoke in my room?2024-08-13T19:58:48+09:00

In order to create a healthy environment free of tobacco smoke, all of Goto Retreatray is a non-smoking facility.

Please let me know which room has the best view.2024-08-13T19:58:48+09:00

All rooms have ocean views.

Do you have room service?2024-08-13T19:58:48+09:00

Room service is not available. Please note that we do not provide room service.

Can I bring my own alcohol to the restaurant?2024-08-13T19:58:47+09:00

You may bring your own wine.
A bottle of wine (3,300 yen)/liquor (6,600 yen) will be charged.

Are meals available a la carte (a la carte dishes)?2024-08-13T19:58:47+09:00

There is no a la carte available. Japanese course meals are available.

Is there a dress code in the restaurant?2024-08-13T19:58:47+09:00

There is no dress code in the restaurant. However, please refrain from using the bathrobes that are always provided in the guest rooms.

Are food allergies accommodated?2024-08-13T19:57:06+09:00

Please note that it may be difficult to consult with us on the day of your stay or to accommodate condiments.
Please contact us by phone or e-mail at least one week prior to your stay.

Are there chairs for children in the restaurant?2024-08-13T19:57:06+09:00

We will prepare it for you. Please inquire in advance for a limited number.

Can I eat in my room instead of in the restaurant?2024-08-13T19:57:06+09:00

Unfortunately, room meals are not available. Japanese course meals are served in the dining room. Private rooms are available, but are limited, so please inquire as soon as possible.

Is there a pick-up service?2024-08-13T19:57:05+09:00

Cabs can be arranged at the hotel.
Goto Tsubaki Airport: 2,000 yen one-way by small cab (capacity for 4 persons), 3,300 yen one-way by jumbo cab (capacity for 9 persons) Fukue Port: 2,700 yen one-way by small cab (capacity for 4 persons), 4,500 yen one-way by jumbo cab (capacity for 9 persons)

What is the room rate for children?2024-08-13T19:57:05+09:00

Ocean View Open-air Double: Junior high school students and older: Ocean View Open-air Superior, Ocean View Open-air Panorama Deluxe: Elementary school students and older (6 years and older) Ocean View Open-air Family Deluxe: All ages: 4 people (Children under 3 years old are treated as sleeping companions, In all cases, one person over 18 years old must stay in each room.
In any case, one person 18 years old or older must stay in each room. Infant (under 3 years old): 10% of the adult rate (without bedding)

How many days in advance do I need to make a reservation?2024-08-13T19:57:05+09:00

For direct hotel reservations, sales begin on the 1st of each month until the end of the month 8 months ahead.
If you use a travel agency, sales will vary depending on the agency.

It is my birthday (anniversary), can you offer any special guidance?2024-08-13T19:57:05+09:00

Cakes and flowers can be arranged. Please contact us at least one week prior to your stay due to the remote islands.

Can I use the spa only without staying overnight?2024-08-13T19:57:05+09:00

The restaurant is available for dinner only and by reservation only, and the spa is also available by reservation only; please call at least one week in advance to inquire. Please note, however, that we may not be able to provide you with information even if you inquire at least one week in advance due to the availability of reservations. Please understand in advance.

Do you accept electronic money and credit cards?2024-08-13T19:57:05+09:00

Various credit cards, paypay, QUICpay, ID, nanaco, WAON, Rakuten Edy, and transportation system IC are accepted.

Is there laundry service?2024-08-13T19:57:05+09:00

Laundry service is not available. Please understand this in advance.

Barrier-free?2024-08-13T19:57:05+09:00

Only one of the Ocean View Open-air Panorama Deluxe rooms is barrier-free.
If you have any questions or concerns, please contact us.

Do you have a large bathroom?2024-08-13T19:57:05+09:00

Unfortunately, we do not have a large bathroom.

Are DVD and Blu-ray players available for rent?2024-08-13T19:57:05+09:00

Players are available for rent; please bring your own DVDs.

Is there a TV in the guest room?2024-08-13T19:57:05+09:00

It is available in all rooms. Sizes are as follows Ocean View Open-air Semi-Double 40″ Other rooms 65

Can I reserve a cab?2024-08-13T19:57:05+09:00

Arrangements can be made.
Please call us or ask at the reception in advance.

Is there parking available?2024-08-13T19:57:05+09:00

There are 20 spaces in front of the hotel’s main entrance. One of these parking spaces is reserved for handicap parking, and two are EVs (all free of charge).

Do you provide halal, kosher, etc.?2024-08-13T19:57:04+09:00

It is difficult to accommodate all requests, but we can change some dishes. Please contact us by phone or e-mail at least two weeks prior to your stay.

Do you cater to gluten free, vegetarian, etc.?2024-08-13T19:57:04+09:00

It is difficult to accommodate all requests, but we can change some dishes. Please contact us by phone or e-mail at least two weeks prior to your stay.

Can I send my luggage before my stay?2024-08-13T19:57:04+09:00

We can accept your deposit. Please indicate the date of your stay and your full name on the invoice.

I’m going to be late for check-in, is that okay?2024-08-13T19:57:04+09:00

Please contact us in advance if you plan to stay past 18:00.

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