FAQ
FAQ
FAQ
Frequently asked questions are listed below
- All
- 1. about your room
- 2. about meals and dining
- 4. access
- 5. facilities and equipment
- 6. other
- Reservations
A polyester futon will be provided. The number is limited, so please inquire at the time of reservation.
We do not accept additions on the day of your stay.
If you wish to add dinner, please contact us by 6:00 p.m. two days prior to your stay.
Dinner 17:30-22:00 (last entry 19:45)
Breakfast 7:30-10:00 (LO 9:00)
*If the restaurant is crowded, dinner will be served in two parts (17:45/19:45). Please inquire in advance if you have a preferred time.
Unfortunately, it is not a hot spring.
Free Wi-Fi for guests is available throughout the hotel.
In order to create a healthy environment free of tobacco smoke, all of Goto Retreatray is a non-smoking facility.
All rooms have ocean views.
Room service is not available. Please note that we do not provide room service.
You may bring your own wine.
A bottle of wine (3,300 yen)/liquor (6,600 yen) will be charged.
There is no a la carte available. Japanese course meals are available.
There is no dress code in the restaurant. However, please refrain from using the bathrobes that are always provided in the guest rooms.
Please note that it may be difficult to consult with us on the day of your stay or to accommodate condiments.
Please contact us by phone or e-mail at least one week prior to your stay.
We will prepare it for you. Please inquire in advance for a limited number.
Unfortunately, room meals are not available. Japanese course meals are served in the dining room. Private rooms are available, but are limited, so please inquire as soon as possible.
Pick-up service is not available. Cabs can be arranged from the hotel.
Ocean View Open-air Double: Junior high school students and older: Ocean View Open-air Superior, Ocean View Open-air Panorama Deluxe: Elementary school students and older (6 years and older) Ocean View Open-air Family Deluxe: All ages: 4 people (Children under 3 years old are treated as sleeping companions, In all cases, one person over 18 years old must stay in each room.
In any case, one person 18 years old or older must stay in each room. Infant (under 3 years old): 10% of the adult rate (without bedding)
For direct hotel reservations, sales begin on the 1st of each month until the end of the month 8 months ahead.
If you use a travel agency, sales will vary depending on the agency.
Cakes and flowers can be arranged. Please contact us at least one week prior to your stay due to the remote islands.
The restaurant is available for dinner only and by reservation only, and the spa is also available by reservation only; please call at least one week in advance to inquire. Please note, however, that we may not be able to provide you with information even if you inquire at least one week in advance due to the availability of reservations. Please understand in advance.
Various credit cards, paypay, QUICpay, ID, nanaco, WAON, Rakuten Edy, and transportation system IC are accepted.
Laundry service is not available. Please understand this in advance.
Only one of the Ocean View Open-air Panorama Deluxe rooms is barrier-free.
If you have any questions or concerns, please contact us.
Unfortunately, we do not have a large bathroom.
Players are available for rent; please bring your own DVDs.
It is available in all rooms. Sizes are as follows Ocean View Open-air Semi-Double 40″ Other rooms 65
Arrangements can be made.
Please call us or ask at the reception in advance.
There are 20 spaces in front of the hotel’s main entrance. One of these parking spaces is reserved for handicap parking, and two are EVs (all free of charge).
It is difficult to accommodate all requests, but we can change some dishes. Please contact us by phone or e-mail at least two weeks prior to your stay.
It is difficult to accommodate all requests, but we can change some dishes. Please contact us by phone or e-mail at least two weeks prior to your stay.
We can accept your deposit. Please indicate the date of your stay and your full name on the invoice.
Please contact us in advance if you plan to stay past 18:00.
